Detailed Product Description

1.QMS providing on-line information and storing statistics,QMS helps you create cost-effectivesolutions that cater to your customer's needs and helps to optimizeyour staffing.QMS lets managers not only monitor the entire customer service situationin their own branch office.but all the branches in their entire organization.
2.Reports can be automatically generated to give you the essential data necessarytop make decision that will increase efficiency,improve the effectiveness of theorganization and increase customer satisfactions by improve the level of service.
3.Managers can receive information on-line concerning activities at the workstation;numberof the customers waiting,number of counter opens for each services category,etc.
Workstation staff in the network can view the same information on their monitors,Staffmembers can communicate directly with the management and vice versa.
4.QMS can be linked with the most networks;TCP/IP&other networks which are commonlyused in the networking field.
Through the software the Manager can also edit the text of the ticket remotely,alsochange the numbers,categories etc.